The Most Common VoIP Questions
In the modern business world, with so many different moving parts that need to be kept track of, communication is vital to keep all those separate parts connected and meet the expectations of your clients. Thankfully, modern technology enables effective collaboration for businesses through tools such as email and instant messaging. Additionally, business phones are still a primary utility of the professional world, so businesses need to think critically about their telephone solutions. One telephone solution that your business should seriously consider is implementing VoIP phones. Of course, you likely have some questions about VoIP, but thankfully, we have answers to some of the more common questions.
What Is VoIP and How Does It Differ from Traditional Phone Systems?
VoIP (Voice over IP) business phones let you make and receive calls over the internet instead of a traditional phone line. VoIP phones operate with 99.999% uptime reliability and clear connections. Additionally, they offer enterprise-grade features that aren't found in traditional phone services.
Are There Different Types of VoIP Systems?
There are two primary types of VoIP phones: on-premises and hosted phones. The difference between each type is the location of the appliance that runs the system. For on-premises VoIP phones, as the name suggests, the appliance would be stored on your premises, ideally in a secure location such as a server room or IT closet. For hosted VoIP phones, the appliance is stored in an offsite data center and accessed through the cloud.
Is VoIP Complicated?
Not necessarily – an on-premises solution is more work than a hosted one since you or your IT team needs to manage it there, but it's not overly complicated. Of course, you can always choose a hosted solution that is managed by a third party, which is frequently the vendor selling the solution.
What Are the Key Benefits of a VoIP System?
The first key benefit of VoIP phones is the improved efficiency they can provide by mitigating issues caused by replacing or fixing phones or adding/removing employees. Whereas a traditional phone system requires you to wait a long time in order to resolve the above issues, with your team handicapped by the lack of a working phone the whole time, with a VoIP system, they become non-issues, which means less downtime. VoIP also provides advanced options for routing and answering calls without the expensive on-premises technology and staff that would be required for a traditional phone to match said options. Another key benefit is VoIP phones operate on phone numbers assigned to individuals instead of devices, which allows you to take calls on any device from anywhere with an internet connection. The mobility of VoIP is especially beneficial for mobile and remote workers who need access to their business phone, even when they are not in the office. One more key benefit of VoIP is that as an extension of their ability to be used on multiple devices, they can continue to function even during a power outage or other disaster.
If you are interested in implementing a VoIP phone system in your business, then don't worry; Lighthouse IT Solutions can help you out with that. We have plenty of experience implementing and managing 3CX VoIP systems for many of our clients, and we can certainly do the same for your business as well. Reach out to us here, and we can get started revolutionizing your business's communication.