Knowledge - Odoo App Spotlight

Centralize Information Sharing with the Odoo Knowledge App

Knowledge is power, a saying you have probably heard before, but it holds value. In order to improve at something, you need to learn how to do it better, and for a business looking to improve, that means helping its employees to improve, and Odoo has an app to help with that. The Odoo Knowledge app serves as a centralized location for your knowledgebase to store, access, and manage all of its resources.

Empower Your Team with a Centralized Knowledgebase

The Knowledge app is designed to enhance your ability to create and utilize educational and training resources for your employees. What that means is that the Knowledge app offers you tools for creating and editing knowledge articles and for sharing those articles with your staff to enable practical information sharing and employee training. Articles can be created in the Knowledge app from scratch or from a template and can natively support several content elements, like Kanbans, cards, lists, calendars, and more.

Manage and Organize Articles with Ease and Control Access

Article management within the Knowledge app, of course, features the standard controls you would expect: creation, deletion, moving articles, locking their content, copying them, and exporting them. All articles start with a parent article that can contain nested articles with properties assigned to them. Finally, articles are organized by accessibility in three categories: 

1. Workspace: articles accessible to all users.
2. Shared: restricted articles that you have been granted access to.
3. Private: articles that only you have access to.

The default access right options that the Article app offers are: can edit, can read, and no access.

Core Features of Odoo Knowledge:

• Knowledgebase Management: Create, categorize, and share knowledge articles with your organization.
• Content Editing Tools: Rich text editor for creating detailed and formatted knowledge content.
• Search and Navigation: Advanced search functionalities for fast retrieval of information.
• User Feedback and Ratings: Collect feedback on articles to improve content relevance and quality.
• Access Rights: Control viewing and editing permissions to protect sensitive information.
• Content Linking: Link articles to support pages, tasks, or other records within Odoo.

Key Benefits of Odoo Knowledge:

• Centralizes Organizational Knowledge: Easy access to vital information enhances productivity and knowledge sharing.
• Improves Decision Making: Quick retrieval of information aids in more informed decision-making.
• Encourages Continuous Improvement: Feedback mechanisms promote ongoing enhancements to the knowledge repository.
• Facilitates Training and Onboarding: New employees can quickly get up to speed with a comprehensive knowledgebase.

Something to note: Odoo offers both cloud-based and on-premise deployment options as part of Odoo's broader suite of integrated business applications, allowing it to connect seamlessly with other functions like marketing, inventory, and accounting!

Get Started with Odoo, with Lighthouse's Help

Having advanced tools that you can utilize for your business can do wonders for improving your workflow and results, and Odoo is a full suite of advanced business tools. The Odoo Knowledge app is only one of these tools that you can take advantage of. If you would like to learn more about what Odoo can do for you and your business, reach out to your local Odoo partner (like we are here at Lighthouse IT Solutions), and we can show you a hands-on demonstration of everything Odoo has to offer.