AI is THE buzzword in the space at the moment, and it's not hard to see why. The capabilities of AI have advanced at a rapid pace, and it is increasingly difficult to deny the positive impact that it is able to provide. As a result, you can see many platforms incorporating AI, and Odoo is no different.
Ask AI: Your Built-In Assistant
Perhaps the most core integration of AI into Odoo is the Ask AI feature. Ask AI is Odoo's built-in AI assistant, accessible from anywhere within an Odoo database. It functions like the AI many people are already used to. It understands natural language and can:
- Answer questions about Odoo and your database
- Summarize data
- Translate languages
- Generate text
- And more
For users who find the Ask AI feature insufficient for their needs, Odoo also offers support for integrating full AI agents capable of performing complex tasks and interacting with Odoo's other tools.
Pre-Built AI Tools: Power Without the Setup
Building and setting up AI agents is quite technical, but sometimes users still need more than just an AI assistant. To address that, Odoo features several pre-built AI tools designed to perform more complex tasks. The first of these is AI Document Automation, which enables AI-powered document sorting capable of handling high volumes of files quickly and accurately, and is programmable by individual folders.
AI Chatbots: Smarter Customer Conversations
Odoo has offered the ability to add live chat and chatbot functionality to your websites for a while now, but they can now be empowered with AI to offer a much more dynamic user experience. These AI chatbots can have their behavior programmed to follow your business's desired tone and talking points, or even create leads in the CRM app when deemed appropriate. The AI chatbots can also identify when they are unable to help a user and need to elevate the conversation to a live person.
Text, Voice, and Helpdesk Support
Odoo AI offers text generation, but it also supports text review, helping adjust tone, improve clarity, and correct grammar. Odoo even offers AI-powered voice transcription, which can be used to create meeting logs and summaries.
AI assistants can also be incorporated into the Helpdesk app to assist support staff with reviewing and organizing tickets, recommending solutions and follow-ups, and handling repetitive tasks.
AI + Server Actions: Automation Beyond Traditional Logic
One of the more impressive AI features in Odoo is its integration with server actions, which allows AI to be invoked and run automatically. This can expand Odoo's automation potential beyond the limits of its traditional logic.
Perhaps better understood through an example: if you were to try to build a traditional automation to sort documents you add to Odoo, you would be restricted by the base components that Odoo can identify, such as tags that you would have to manually add. However, if you include an AI action, that AI can read and understand the context of the documents you upload, and then sort them for you based on the instructions you provide.
Ready to Put AI to Work in Your Business?
Having advanced tools that you can utilize for your business can do wonders for improving your workflow efficiency, and Odoo is a full suite of advanced business tools. Odoo AI is only one of these tools that our Navigate team can help you put to work. If you'd like to learn more about what Odoo can do for your business, reach out to us here at Lighthouse IT Solutions. We'd love to give you a hands-on demonstration of everything Odoo has to offer.