TLDR: Lighthouse does more than fix computers. Phones, security, backups, AI, Wi-Fi, business software, and websites are all on the menu. If you are about to buy anything technology-related from somebody else, send us a quick message first. It could save you money, time, and a few headaches.
"We Did Not Know You Did That"
We hear it more than you would think. A client signs up for phones with an internet provider, buys antivirus at the store, or hires a web designer, and later learns that we could have helped. It is nobody's fault. Technology is a big world, and our service list is long.
This guide is the short version of what we do. Think of it as a menu you can keep handy.
Harmony: Managed IT and Security
Harmony is our managed IT service for small businesses. Here is how it connects to the things you may be tempted to buy elsewhere.
| If you are shopping for... | We can help with... | Read more |
|---|---|---|
| Business phones | Modern phone systems, number moves, and setup | Business Phones Today and Before You Sign With Your Internet Provider |
| Antivirus or security software | Managed endpoint protection and monitoring | Antivirus vs. EDR |
| Email protection and signatures | Email security, domain protection, and signature management | Email Security and Email Signatures |
| Backups | Server backup, disaster recovery, and Microsoft 365 backup | Is Your Microsoft 365 Data Backed Up? and Data Backup Protection |
| Microsoft 365 licenses | Licensing, setup, and support | Microsoft 365 Licensing, Explained and Copilot Readiness |
| Password tools | Password management, single sign-on, and MFA | Password Managers and SSO |
| Security training | Phishing simulations and cybersecurity training videos | Phishing Simulations |
| AI tools | Approved AI options, policy help, and AI training | Your Team Is Already Using AI and Hatz AI at Work |
| Wi-Fi and network upgrades | Wi-Fi mapping, firewalls, switches, and simple cabling | Wi-Fi Dead Zones |
| Printers | Help with setup and printer purchases | Printer Cyber-Security |
| Computers and laptops | Recommendations, sourcing, and setup | Buying Laptops at the Store? |
| Software installs and admin rights | Application control and safe approval requests | Only Approved Software Allowed |
| Remote access and file sharing tools | Secure remote access and approved file sharing | The Remote Tools Your Team Installed Without Asking |
| New hire setup and employee exits | Accounts, devices, and access removal | Onboarding and Offboarding |
| Cyber insurance forms | Help answering the technical questions | Cyber Insurance Applications Ask Tough Questions |
You can see what is included, along with pricing, on the Harmony page.
Navigate: Business Software and Process Help
Navigate is our business process and automation team. We build on Odoo, an all-in-one business platform that can cover areas such as accounting, sales, inventory, point of sale, events, and websites.
If your team is stuck with spreadsheets, double data entry, or a patchwork of apps that do not talk to each other, ask us before you buy another subscription. Our blog has Odoo App Spotlights that show what each app does, and Running Your Business on Spreadsheets? is a good place to start.
Momentum: Websites and Digital Growth
Momentum helps businesses show up online and turn visitors into leads. That includes websites you can edit yourself, online listing management, website analytics, and marketing support.
If you are hiring a web designer, signing up for a listing service, or buying a marketing package, send us the details first. We may be able to simplify things. These posts are a good place to start:
- Who Owns Your Domain?
- Is Your Business Information Right Everywhere Online?
- What Are Visitors Actually Doing on Your Website?
The Lighthouse Hub
Clients can sign in to the Lighthouse Hub for training, ticket tracking, and tools to keep an eye on technology. The Hub includes training for Microsoft 365 and AI, plus an IT asset manager and ticket board. Visit the Hub blog for more.
A Few Things We Are Honest About
We want you to get the right help, even when it is not from us. Security cameras are not part of our menu. For copiers, we are glad to help with network setup and printer purchases, but we are not a full copier service company. If you are not sure, ask. We will tell you straight.
Not Sure Where to Start?
If you are still sizing up what good IT looks like, our eBook, The Small Business IT Buyers Guide, is a good place to begin.
How "Ask First" Works
- You are thinking about buying something technology-related.
- You send us a quick message, along with the quote if you have one.
- We tell you whether we can help, whether it fits your setup, and what to watch for.
There is no pressure, and sometimes the answer is "that looks like a good deal."
Quick Self-Check
- Does anyone in the company have authority to buy tech without asking IT?
- Do we know which tech products and subscriptions we are paying for?
- Does our team know how to reach the helpdesk?
- Do managers know they can ask about new tools before purchase?
Quick Answers
What if we already bought something?
Send it over anyway. We can review how it fits with your setup and let you know if anything needs attention.
Where can I see pricing?
Harmony pricing is on our Harmony page. For other services, ask us for a quote.
Do you only work with certain industries?
We work with small businesses across many industries, including manufacturing and professional services.
Your Turn
Got a quote, a pop-up, or a sales call you are not sure about? Contact our helpdesk or send it to us at www.lighthousesol.com/ask. We would love to hear from you before you buy.